Digital Library: Management Skills

Management skills are a collection of abilities that include decision-making, problem-solving, effective communication, delegating effectively, stress management, motivation, negotiation skills, teamwork, conflict management skills, integrity, troubleshooting, presentation skills and technical skills, required to manage people and resources. Having good management skills is a key aspect for managers to run their business successfully.

Management skills means having the capacity to run a business.

It is being able to make the right choices while managing the overall performance of the organization.

It means being able to communicate and deliver results by providing employees with a strong business plan to meet the aim for the organization.

Management skills are required to manage the business and include overseeing workplace issues, employees, teamwork and team development and communication. It also means giving employees their duties and monitoring their performance, while at the same time reaching the business objective.

Management skills are the abilities to lead and deliver projects, encourage initiatives, build a common sense at the organization, and empower others.

A person with well-developed management skills:

• has the inspiration;
• has the driving change;
• knows how to delivers results;
• and, has the ability to direct employees.

The SoCraTest cluster on management skills contains thirteen skills: decision-making, problem-solving, effective communication, delegating effectively, stress management, motivation, negotiation skills, teamwork, conflict management skills, integrity, troubleshooting, presentation skills and technical skills. A basis for choosing useful skills based on the need to understand and manage crisis situations in the performance of voluntary work and therefore does not pertain to a specific professional approach to crisis management. It essentially refers to a basic useful basis for acquiring soft skills for the population in general, who is involved in providing services to voluntary and other organizations in crisis management and, on this basis, acquire the necessary and useful soft skills.

The selection of the skills is not based on a specific method or school, but on the relevance of the skills from the perspective of a crisis situation in which volunteers are involved. The project team chose this method for three reasons:

• Lack of a standardised methodological approach: The methodological approaches to validate skills differ in European countries. This may be related to academic schools and conventions that support or hinder the dissemination of a particular method.
• Linkage to crises: With good reason, crises have not been specified, because the CRISIS validation tool does not exclusively focus on a single crisis (even if at the time of the tool's creation the COVID-19 crisis was the highest in awareness). A crisis is understood to be any situation that represents an emotionally significant event or radical change of status in a person's life.

Initial situation of the volunteers: This is not comparable to the initial situation of a professional helper who has been qualified to deal with a crisis situation. As a result, other skills come into play.